PARK MAUI Frequently Asked Questions

General Questions

What is the PARK MAUI project?

PARK MAUI is a parking management program that strives to implement data-driven solutions for parking at beach parks, in business districts, and on streets throughout our island’s most heavily utilized areas.

What are the goals of the PARK MAUI program?

The goals of the PARK MAUI project are as follows:

Improve access to beach parks for residents as a free recreational experience
Improve turnover of cars on-street to increase access to businesses in town
Create affordable long-term parking options for employees
Prevent spillover of business parking into residential neighborhoods
Improve safety in parking areas and neighborhood business districts
Generate revenue to maintain parking operations, educate visitors, offer public transit alternatives, and protect sensitive cultural and environmental sites.

What is the current status of the project?

Effective July 1, 2024, paid parking regulations will be effective at the Wailuku Garage. Additional PARK MAUI recommendations are still pending and subject to the review and approval of the Maui County Council. Once the Maui County Council reviews the recommendations for the PARK MAUI project, they will decide whether to approve the program or make any necessary amendments. Upon approval by the Maui County Council, the PARK MAUI project rates will be implemented.

The exact timeline for the Maui County Council's review of the PARK MAUI program recommendations may vary. However, efforts are being made to ensure a thorough review process, taking into account the input of stakeholders and community members and recommendations by parking consultants. Updates regarding the timeline will be communicated as they become available.

When and why did the County decide to do this PARK MAUI program?

The PARK MAUI program aims to address parking challenges and improve the overall parking experience for residents and visitors in Maui County. It seeks to implement effective parking management strategies, increase parking availability, enhance accessibility to popular destinations, and alleviate congestion in high-demand areas.

In 2014, the County of Maui began researching ways to manage congestion in Wailuku and Lahaina, but during the pandemic the scope of that research grew to include popular tourist destinations like beaches and cultural parks.

In the fall of 2022 the County Council adopted changes to Title 10 to allow the County to charge for parking and authorizing parking ambassadors to facilitate parking operations. They also created a Revolving Fund for parking revenue.

In 2018, the County of Maui Department of Public Works, in conjunction with the Department of Planning, commissioned Dixon Resources Unlimited to examine and recommend parking solutions for Lahaina Town and Wailuku Town. This Parking Action Plan addressed the unique parking and mobility challenges that each town faces.

Fast forward to today, and the County of Maui, through its PARK MAUI program, aims to bring about positive changes and improvements to parking systems on Maui. This effort includes introducing new policies, guidelines, and initiatives to enhance parking availability, management, and accessibility.

The parking locations that have been identified for the pilot phase are:

• Wailuku Town: Wailuku Garage and off-street parking locations
• Kamaole Beach Parks I, II, & III parking lots in Kihei

Effective July 1, 2024, the County of Maui Revenues – Fees, Rates, Assessments and Taxes Schedule has been approved and the following paid parking policies will apply:

• Wailuku Garage paid parking hours of operation are 8 am until 6 pm daily.
• The Wailuku Garage paid parking rates are $1 per hour and a daily maximum of $10 per day
• The first two hours of daily parking at Wailuku Garage are FREE for residents, $1 per hour, thereafter with a daily maximum of $8 per day.

To qualify for FREE resident rates at the Wailuku Garage, a person must present their valid drivers license with a State of Hawaii zip code.

Who oversees the PARK MAUI program?

Parking is a key element of the overall transportation system, so the PARK MAUI parking management will primarily be the responsibility of the Maui Department of Transportation (MDOT). This department will contract with experienced vendors to provide the hardware, software, staffing, and services.

The parking operator, Diamond Parking, will essentially serve as the County’s “Parking Department” to provide a comprehensive set of services including customer support, parking compliance monitoring, revenue collections and counting, installation and maintenance, and other related services.

What are the paid parking rates and how are they set?

Ulua and the Kamaole Parks were chosen as very busy beach locations with different demographics and mix of users. Throughout the pilot phase occupancy data will be captured to plan for improvements and possible future locations.

Click here for proposed parking fees and permits (by location), subject to Maui County Council approval.

Are entry fees charged at beaches in addition to parking fees?

No. The County of Maui does not charge entry fees at beaches.

Will employee parking be offered at PARK MAUI locations?

Yes, the PARK MAUI program offers employees convenient, accessible, and affordable parking options in the new four-level Wailuku Garage.

Effective July 1, 2024, the rate for an Employee Parking Permit is $30 per month. A low-income rate option of $10 per month will also be offered available for those who qualify.

Where will the funds from the PARK MAUI program go?

Paid parking and parking permit revenue will be deposited into a parking revenue fund. This will be a revolving fund with the purpose of providing funding for the County’s parking operation including maintenance, repair, security, safety, improvement, equipment, beautification, staffing, and other costs related to providing County parking services. Once those costs have been fully met, any surplus monies within the fund may also be applied towards the maintenance of County parks, transportation programs or infrastructure, business district management, and cultural and environmental sites.

Will there be any public announcement or notification when the PARK MAUI program goes into effect?

Yes, once the PARK MAUI program is approved and ready to be implemented, there will be a public announcement to inform the community about its launch. This announcement will include program highlights, implementation date, and any necessary instructions for residents, part-time and non-residents to adapt to the new parking regulations.

Please note that the information provided is based on the latest available update, and any changes or updates to the PARK MAUI program will be communicated through public announcements on this website, in the press, social media, and via email to those who signed up to be kept in the loop.

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location

Is parking in the Kaʻanapali area part of the County’s Park Maui program?

No, parking in the Kaʻanapali area is not part of the County’s Park Maui program. It is managed by private parking operators that set their own rates and policies for certain lots on non-County property.

What locations will PARK MAUI be implemented?

PARK MAUI will be implemented in phases. In the Pilot phase the following parking locations will be addressed:

Wailuku Town: Off-street parking spaces & the Wailuku Garage
Kamaole Beach Parks I, II, & III parking lots

Why were these specific parking locations chosen for the Pilot phase?

There are different parking challenges within small town areas compared with County park and beach lots. The initial pilot locations were selected to evaluate the PARK MAUI program in both types of environments. Wailuku Town was evaluated previously as part of the 2018 Parking Action Plan as it faces parking management challenges that will be alleviated by the PARK MAUI program.

Will other areas on Maui be considered for this program?

Yes, after the Pilot program, the County will be looking at other island locations where parking solutions need to be addressed. Each location will be evaluated by the parking team and location specific advisory groups to determine appropriate policies, assess equipment type, quantities and placement, and identify site-specific considerations. This process will involve stakeholder outreach to ensure that the solutions address the needs of the community.

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Employee Questions

Will I be charged for monthly employee parking if I was previously registered for a free parking permit that expired on June 30, 2024?

Registered permit holders will be notified, and the parking system will offer an option to enroll in autopay for automatic permit renewal. If you opted out, this means you won't be charged until you register to purchase a permit.

I entered my Credit Card information, will it be saved?

Yes, your credit card information is saved under your profile.

Can I apply for a refund if I forget to cancel my autopay?

Yes, please call (808) 451-2792 or email maui@diamondparking.com for assistance.

What happens if you do not have an employee parking permit?

Residents will present a Hawaii drivers license to receive 2 FREE hours of daily parking in the Wailuku Garage. Thereafter, $1 per hour with a daily maximum of $8 per day. Non-residents will be charged $1 per hour with a daily maximum of $10 per day.

The parking operator, Diamond Parking, will provide Parking Ambassador staff to support enforcement of parking regulations in Wailuku. The Maui Police Department will be partnering with Diamond Parking to patrol and ticket those in violation in parking areas.

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frequently
asked questions

General Questions

Got a question on the PARK MAUI project? Please contact us.

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frequentlyasked questions

General Questions

Got a question on the PARK MAUI project? Please contact us.

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location

Got a question on the PARK MAUI project? Please contact us.

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Employee Questions

Got a question on the PARK MAUI project? Please contact us.

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STAY IN THE LOOP

frequently
asked questions

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